In Lauren Simmons’ piece earlier this morning, we ran what we’ll refer to as an essay from a server working at a local restaurant. The article started out as the details of a basic restaurant service day, but one comment from the subject caught my attention as I was editing the piece. It was about how customers who order half fries/half salad make the server “cry inside”. I asked Lauren to delve further, hoping to truly find out why this order creates such a fuss at many establishments, and her piece this morning was the response she received.

When the essay arrived in my email inbox, my first thought was that it completely and utterly exemplified the rude, snotty attitude that we, as customers, fear from restaurant servers, and that has given particular areas of town a deplorable reputation in terms of restaurant service. (Okay, actually, my first thought was that it was a huge joke, because I can’t strip the little faith I have left in humanity to believe that there are people out there who think like this.)

Continue reading Would You Like Fries With That? »

There is an unspoken rift in Toronto’s foodie community. Bloggers lament the death of good service, reviewers pan otherwise fantastic dining experiences when neglectful hosts fail to take their coats, and in even the city’s trendiest rooms, diners sit pouting in wait for water refills and bread baskets.

In an effort to peek behind the scenes of the perhaps-not-so-well-oiled-machine of food service, I sat down with  a self-declared waiter par excellence who has worked in some of the city’s hottest restaurants. What came of the interview was an interesting conundrum: while many in food service consider themselves professional and take their jobs quite seriously, many whom they serve do not.

Continue reading A Spectre Hanging Over the Restaurant Industry »

At first, I was sure I must be dreaming. Pretty ladies stepped out of nowhere to hand me free samples of cheesecake, gelato, or cashews. There was beer, wine, and grilled kangaroo. Everywhere I turned there were displays of gorgeously decorated cakes. Chefs stood over hotplates cooking up dishes of pasta or rosti potatoes, free for the taking. I couldn’t be sure, but there might have been angels singing. I never wanted to leave this blissful place.

Then the ethereal music came to a screeching halt as I came upon a display of salad dressings from a cigarette company. I shook myself out of my sugar-induced coma and noticed displays of chicken wings, available in bags of 500, or frozen burger patties, and all varieties of personal pizzas, sausages and nacho cheese mix.

Continue reading Where Curly Fries Come From »

There’s an ongoing joke in the restaurant biz, where executive chefs are regularly asked – who cooks the food when you’re not there? The answer is always given with a smirk – the same people who cook the food when I am there.

Presumably most foodies are wise enough to know that the product emerging from restaurant kitchens is the work of an entire team or brigade of staff, not just one person. Brigades can range in size from two or three people in small, family-run restaurants to hundreds of staff in large hotels. From dishwashers to sous chefs, sauciers to pastry chefs, the average restaurant runs on the concerted effort of many people, and that’s the just the staff at back of house.

Which means now more than ever that a career in just about any aspect of the culinary arts is a hot commodity. Canada’s hospitality sector currently employs over 1.7 million people and will require another 300,000 professionals by 2015 to remain competitive. Sure, some people have a natural talent for cooking, but for most, the key to landing jobs in the top restaurants is more easily attained through proper training.

In Toronto, that means the George Brown Centre for Hospitality and Culinary Arts.

Continue reading Yes Chef!: A Kinder, Gentler, Prettier Chef School »