Would You Like Fries With That?
Posted by Sheryl Kirby in back of house, editorials on May 8, 2008 at 8:05 am
In Lauren Simmons’ piece earlier this morning, we ran what we’ll refer to as an essay from a server working at a local restaurant. The article started out as the details of a basic restaurant service day, but one comment from the subject caught my attention as I was editing the piece. It was about how customers who order half fries/half salad make the server “cry inside”. I asked Lauren to delve further, hoping to truly find out why this order creates such a fuss at many establishments, and her piece this morning was the response she received.
When the essay arrived in my email inbox, my first thought was that it completely and utterly exemplified the rude, snotty attitude that we, as customers, fear from restaurant servers, and that has given particular areas of town a deplorable reputation in terms of restaurant service. (Okay, actually, my first thought was that it was a huge joke, because I can’t strip the little faith I have left in humanity to believe that there are people out there who think like this.)
There is an unspoken rift in Toronto’s foodie community. Bloggers lament the death of good service, reviewers pan otherwise fantastic dining experiences when neglectful hosts fail to take their coats, and in even the city’s trendiest rooms, diners sit pouting in wait for water refills and bread baskets.
There’s an ongoing joke in the restaurant biz, where executive chefs are regularly asked – who cooks the food when you’re not there? The answer is always given with a smirk – the same people who cook the food when I am there.