For those folks following the ongoing issues surrounding Amato pizza, the saga continues. We wrote last week of new locations opening up, despite the fact that many of the older locations had been shut down for non-payment of rent, and a lack of funds that included stiffing employees and more.

David Topping of Torontoist has written a rant, published today, about his recent experience ordering from the chain…

The problems were not one big thing so much as an endless accumulation of them: we had to call the main phone number to get the new location’s phone number (as it wasn’t on their website), had to wait five minutes after I called the Dundas West number as the phone rang and rang and rang, had to call the main number back several times (it was busy for ten minutes) to make sure I had the right number for the Dundas West location, called the the new number again, waited two minutes, finally spoke to someone, was disconnected, had to call back. Though the deliveryman had my phone number to call if he got lost (which the company used to do), he didn’t bother, and we saw someone driving up and down our block before we called the location’s number back to find out what was going on. The food was thirty minutes late, our order was completely wrong (we got one dish we didn’t order, and were missing two salads that we did), and the deliverer didn’t give us (or show us) a receipt. When we called to get our missing food, we were told it would take ten minutes to get our food back. It took fifty. And the salads were about half the size of the salads of one year ago.

Personally, I’ve never ordered from Amato - I’ve either never been able to get through or have gotten stuck on endless hold any time I tried. So while I too will miss their tasty late-night slices on the way home from a club, it might really be time for the whole business to fold and make room for someone else.

Like, oh… Massimo’s.

Quote used with permission.